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Privacy policy

Welcome to the PUT Corp. Data Privacy Policy

This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. We hope you will take the time to read the policy carefully. And remember, you can find controls to manage your information and access and rectify your information with PUT Corp. dba Haultail, either through our app, or by logging in online at www.haultail.com. Please also remember that use of the Haultail® platform is also subject to the Terms of Use applicable to your account.

Who we are?

PUT Corp. operates a marketplace more commonly known as “Haultail.” Haultail® is a Peer-to-Peer delivery network, also known as “the last mile” in logistics. Haultail allows persons or companies who seek to dispose of certain materials, including construction debris, and/or desire pickup and delivery services, to be matched with persons who have made their vehicles available to provide such services. PUT Corp. is committed to protecting the privacy of its Customers and users. PUT Corp. has developed this Data Privacy Policy to demonstrate its commitment and respect for the rules of privacy and protection of personal data. In this Data Privacy Policy, “PUT Corp.” includes all websites and places where PUT Corp. is responsible for the management of Customer data throughout the Haultail marketplace, including its website and its mobile applications.

Why a PUT Corp. Data Privacy Policy?

This Data Privacy Policy discloses the general rules of privacy and the treatment of the personal data that we collect. When you share information with us, for example by registering for an account, we use this information to provide better services to you and our partners. For that purpose, we have established a data protection program to advise you as to how we collect data, for what purpose, and your options related thereto when you enter your personal data through online registration, when requesting services from the Haultail marketplace or when you contact PUT Corp. Additional Data Privacy information may be available on the various websites under our responsibility.

This Privacy Policy covers PUT Corp.’s treatment of personal information it may gather when you use our technology or services. In order to enable Haultail peer-to-peer technology to provide services to you, we will need certain personal information. You (or if a retailer has made Haultail a part of its order process, such retailer), will need to provide PUT information about the type of services you are requesting (which contains personal information such as photo, location, contact).

What is covered by the PUT Corp. Data Privacy Policy?

Our Privacy Policy applies to the collection and processing of any personal data by PUT Corp. for services under its technical direction. This applies to both Customers and Drivers, including applicants.

Our Privacy Policy does not apply to services offered by other companies or individuals, or organizations that advertise through our website or mobile app. This Privacy Policy also does not apply to the practices of participating retailers, third parties that Haultail does not own or control, or to individuals that Haultail does not employ or manage. Participating merchants and retailers may have their own privacy policies that you should carefully review before providing them with your personal information.

What is personal data?

Personal data is information about you that you provide to PUT Corp. It can include names, postal addresses, telephone numbers, email addresses, credit card information, photographs, geo location and any other information relating to an individual. Personal data is also any information, including sound and image, relating to an identified or identifiable natural person taken during the course of any activity for which you registered.

Who is responsible for processing data?

PUT Corp. is responsible for the collection and processing of personal data made available by Customers, Drivers and other users of the Haultail marketplace. PUT Corp. always attempts to specify clearly what data is collected, the means of data processing and the purpose for which the data will be used.

What is the purpose of processing personal data?

We use your personal information to provide an efficient, easy-to-use platform for obtaining the services we provide. In general, the data collected is intended for the management and ongoing improvement of the Haultail Platform, the provision of Haultail services, the adaptation of services to the user’s needs and interests, improving Customer support, information, marketing actions, responding to legal proceedings and obligations as well as the inclusion of the Customer in subscriber lists.

We also collect it for security reasons/obligations. The collection is data is necessary to verify identities of our Customers and Drivers, to allow us to provide a secure and safe platform through which to access the services. To do this, we require various authentication, verification and other information (described below).

When you submit the data, you will be given information on how we will use your data for a specific activity.

What kind of information do we collect?

In the course of managing and providing Services in the Haultail marketplace, PUT Corp. collects and processes certain personal data necessary for our technology to provide the highest level of service possible. This includes the following types of information from users of our technology and services:

Information About You. When you register for any of our services, we collect a wide variety of information about you. Some personal data is obligatory and, in the event that the data you provide is insufficient, PUT Corp. may not be able to make Haultail services available to you. In each case, PUT Corp. will inform a user of the mandatory nature of the personal data requested. In no case will the data collected be used for any purpose other than that for which the data subject has given consent.

Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), Driver’s license information, vehicle information, car insurance information, license plate, and photos of you and your vehicle. We also collect payment information you provide us, including but not limited to your bank routing numbers, and tax information. Depending on the market where you eek to drive, we may also seek additional information required by local regulations, such as business license or permit information. After being approved as a Driver you will be required to update this information regularly, and upon request by us.

Ratings; Feedback. If you provide feedback or rate Customers or Drivers, we collect all of this information you provided.

Purchase Information. To process charges for services, we may require your name, address, phone number, email address and credit card information. Such information is used primarily to process your order or as otherwise described herein related to the Services.

Any financial transactions for Services will be processed by OmniFund, pursuant to their EU-US Privacy Shield Framework (see “Is Data Transferred to Third Parties?” below for more information).

Communications; Emails and Telephone Calls. We require an email address from you when you register with Haultail. We use your email for both transactional (e.g., order confirmation, refund and renewal processing, notifying of matches for our Singles service) and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. Email messages we send you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. If you would rather not receive promotional emails from us, please see the section below labeled “Choice/Opt-Out.” We reserve the right to send you certain communications relating to the services, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with the Services. If you would rather not receive telephone calls or text messages from us, you may change your account preferences page(s), or ask to be removed from our contact list, provided however that you cannot restrict our ability to contact you by telephone or text message(s) as necessary for the fulfillment of the Services (as stated in the Terms and Conditions). Whether you contact us, or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

We fully comply with the requirements of the U.S. CAN-SPAM Act.

When and how is your data collected?

PUT Corp. collects data through its website and/or mobile app with the consent of its users and Customers. As a rule, personal data is collected when someone signs up for services either as a Customer or Driver. Data may be collected by and through any of the following actions:

Log Files. We collect information about your use of the Haultail Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. Any time you visit any of our websites, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user’s session. This gives us an idea of which parts of our site users are visiting. We do not share the log files externally.

Cookies. We may use “cookies” to keep track of some types of information while you are visiting our website or using our services. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our website; therefore if your browser is set to reject all cookies, the website may not function properly. Users who refuse cookies assume all responsibility for any resulting loss of functionality. We do not link the cookies to any of your personal information.

Web Beacons. “Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our Customers. We do not link the web beacons to any of your personal information.

Mobile Analytics . We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any of the personal information you submit within the mobile application.

Mobile Device. If you use a mobile device to access our site or download any of our applications, we may collect device information from you. For example, each time when signing into the app and checking the consent box allowing you to use the mobile service on your mobile device to access our service, we collect device information (such as your mobile device ID, model and manufacturer), operating system and version information, and IP address.

Online Survey Data. We may periodically conduct voluntary user surveys. We encourage our users to participate in such surveys because they provide us with important information regarding the improvement of our services. You may also volunteer for certain surveys that we may offer to our users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not link the survey responses to any of your personal information and all responses are anonymous.

Geo-Location Information. We require your consent to collect geolocational information in order to track orders entered into our system by you to fulfill peer-to-peer delivery and maintain quality assurance of the service being rendered. We also use geolocation information from our Drivers’ phones in order to be able to show a Customer where a Driver is located, as well as to allow our technology to make our services as efficient as possible, including matching Customers with the closest Drivers to them. We also use it for our internal purposes for delivery, security and legal obligations. To this end, we collect all GPS info (longitude, latitude, driving direction and speed, altitude and general accuracy) available from a Driver’s phone and require the Driver to consent to our application accessing such information or the application will not work properly. As such, the Driver app starts logging GEO from moment a Driver logs in to it.

Push Notifications. We send you push notifications if you choose to receive them to notify you of updates regarding our services. If you wish to opt-out from receiving these types of communications you may turn them off at the device level, other than push notifications necessary to facilitate the fulfillment of services. It is not possible to turn off in-app notifications as they are used for synchronizing information. Users can, however, disable/opt-out from Mobile notifications.

Accessing, rectifying or opposing the processing of your personal data

You are guaranteed the right to access, update, rectify or delete your personal data at any time from PUT Corp. servers, as well as the right to oppose PUT Corp. or limit the use of data provided for marketing purposes, sending information communications or inclusion in lists or information services when submitting the information for an activity. If you have not done so when submitting data, send a written request to PUT Corp., 1500 District Ave, Suite 2109, Burlington, MA 01803, by clicking the link on our website, or through the email address helpcenter@haultail.com.

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

Choice/Opt-Out

We respect your privacy. PUT Corp. will provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes. For example, you may opt-out of receiving communications from PUT Corp., remove your information from PUT Corp’s. active database, and choose to not receive future communications unrelated to our technology and services by contacting us. For communications from participating merchants and retailers, please check their respective opt-in/opt-out policies. You may exercise your right to opt-out by utilizing your mobile app or by logging into your account on our website, www.haultail.com.

Data Retention

Because many users tend to use our service on a repeat basis, we retain your personal information for continued service and convenience purposes until the user advises not to do so. Notwithstanding the foregoing, we may retain personal information in order to comply with applicable laws (including data retention laws), keep accurate records, resolve disputes, prevent fraud, enforce our Terms and Conditions of Service or other agreements, or for any other legally permissible purpose.

Sharing between Customers and Drivers

Customer information shared with Driver. Upon receiving a job request, we share with the Driver the location of the Customer’s pick-up (e.g. a retail store or residence), the Customer’s name, profile photo and rating, and other information a Customer includes in their Customer profile, such as a preferred pronoun. During the job, we share with the Driver the Customer’s delivery location. We also eventually share a Customer’s rating and feedback with the Driver. While we remove the Customer’s identity when sharing this information, it may be possible for the Driver to identify a Customer through information or feedback provided by the Customer

Driver information shared with Rider. Upon a Driver accepting a job, we share with the Rider the Driver’s name, profile photo, rating, real-time location, as well as the Driver’s vehicle make, model, color, and license plate, as well as a photo of the vehicle and other information in the Driver’s profile, such as information Driver’s choose to add and the Driver’s statistics.

NOTE: Although we provide a platform for Customers and Drivers to communicate with one another to facilitate a job, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Driver, including sharing actual contact information with your consent.

Is data transferred to third parties (third parties or subcontractors)?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to trusted third parties who assist us in operating our website, mobile app and marketplace, for the conduct of our business, or servicing you, so long as those parties agree to keep this information confidential. Any Personal Data which may be transferred to our client or service providers for any activity shall be done via encrypted services to ensure the protection of your information. We require our third-party providers to agree to our data protection provisions in all of our service contracts.

It is usual for PUT Corp. in the scope of its activity, to proceed with the data collection process through the engagement of contracted entities. The provision of these services implies that these entities have access to the data transmitted in the registration processes.

PUT Corp. takes precautions to ensure that entities with access to the data are reputable and offer the highest guarantees at this level and therefore the processing of the data provided will be duly safeguarded.

All financial transactions related to any Services for PUT Corp.’s clients will be done through OmniFund which complies with the more stringent EU-US Privacy Shield regulations.

For more information, see:

Privacy Policy

Thus, any entity under contract with PUT Corp. that will collect, store, or process personal data on behalf of PUT Corp. Customers will be required to take the necessary technical and organizational measures to protect personal data against accidental, unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful treatment.

In any case, PUT Corp. remains responsible for the personal data made available by its Customers and users. Under legal terms, at all times, the Customer is able to oppose the communication of data to third parties, namely for marketing purposes.

What information do we share with Third Party service providers?

We do not share personal information with companies, organizations and individuals outside of PUT Corp. unless one of the following circumstances applies:

(a) With your consent

We will share personal information with companies, organizations or individuals outside of PUT Corp. when we have your consent to do so. We require opt-in consent for the sharing of any personal data.

(b) Age Restrictions

Our age restrictions for different services are set forth in each applicable Terms and Conditions of Service. We do not target our sites or services to anyone under the age of 18, including children under the age of 13, and in compliance with the Children’s Online Privacy Protection Act, any information we may receive from users we believe to be under the age of 18 will be purged from our database.

Security of Personal Data Information

We work hard to protect PUT Corp. and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. We restrict access to personal information to PUT Corp. employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

For California Residents

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see the “What Kind of Information Do We Collect” Section. We collect this information for the business and commercial purposes described in the “What is the purpose of processing personal data” section above. For details about the methods and manner of collection, see the “When and how is your data collected” section, above. We share this information with the categories of third parties described in the “Is data transferred to third parties (third parties or subcontractors)” and “What information do we share with Third Party service providers” sections, above.

PUT Corp. does not sell (as that term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Please note that we do use third-party cookies for our advertising purposes as further described in our “Cookies” section, above.

Subject to certain limitations, the CCPA provides California consumers a right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at helpcenter@haultail.com. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

Right to Know. You have the right to know and see what data we collected about you over the past 12 months.

Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same), subject to certain exceptions, including when such information is necessary to complete your transaction or to provide you the requested services. For a complete list of exceptions, please inquire at helpcenter@haultail.com

Deletion Process. Once you have submitted a deletion request, and we have received verification from you that the request is authentic, you will be provided the opportunity to agree with what personal information will deleted.

Disclosure Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is may be made once a year free of charge.

Non-Discrimination. You have the right not to be discriminated against for exercising any of the rights listed above.

Exercising Your California Privacy Rights. To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us at helpcenter@haultail.com. You may also utilize the link on our website, www.haultail.com.

Response Timing and Format. We aim to respond to a consumer request for access or deletion within ten (10) days of receiving requests for disclosure or deletion with information on how the request will be processed. If we need additional time the reasons for that will be stated to you within the ten days. Any substantive response to the request will be given within 45 days of receiving a verified request.

For legal reasons

We will share personal information with companies, organizations or individuals outside of PUT Corp. if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: a) meet any applicable law, regulation, legal process or enforceable governmental request; b) enforce applicable Terms of Service, including investigation of potential violations; c) detect, prevent, or otherwise address fraud, security or technical issues and d) protect against harm to the rights, property or safety of PUT Corp., our users or the public as required or permitted by law.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Dispute Resolution

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Questions

If you have questions about this privacy policy, or your own personal information, please contact us via the helpcenter@haultail.com email address.

We updated our privacy policy as of February 24, 2020. Learn about our personal information collection practices here.